Auto Dialers are being used today for many things.  Some of the most common things they are being used for are lead generation, customer service, sales, and bill collection.  Before the auto dialer people would have to manually dial a number every time they wanted to call someone, now with auto dialers people and companies alike are able to be much more productive by using an auto dialer.

Industries who may benefit from auto dialers are:

  • Automotive
  • Collections
  • Education
  • Emergency
  • Entertainment
  • Finance, Banks, Credit Companies
  • Healthcare
  • Mortgage and Insurance
  • Network Marketing
  • Political and Non Profit
  • Real Estate
  • Recruiting
  • Religious
  • Sales, Inside Sales or Outside Sales
  • Teams
  • Utilities

Virtually any business utilizing a phone for outbound calls can benefit by using an Auto Dialer.

Wikipedia describes an Auto Dialer as

An auto dialerautodialer, or autodialler is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person.

When an autodialer plays a pre-recorded message, it’s often called “voice broadcasting”, or “robocalling”. Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, such as in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. This type of call is often called “outbound interactive voice response”.

When an autodialer connects an answered call to a live agent, it is often called a “predictive dialer” or “power dialer”. A predictive dialer uses realtime analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when an agent finishes the previous call.